Future Group – Terms & Conditions
Effective Date: Aug 2025
Company: Future Group of Companies, 12 Oakwood Hill Industrial Estate, Loughton, Essex IG10 3TZ
Contact: info@future-group.uk | 020 3826 9999
1. Definitions
In these Terms & Conditions:
– “Supplier” means Future Group of Companies and its associated divisions (including Fire, Lighting, Security, Decarbonise, and EV).
– “Customer” means the person, firm, or company purchasing Services from the Supplier.
– “Services” means the goods, works, and/or services supplied under any agreement, including Planned Preventative Maintenance (“PPM”) services.
– “Agreement” means any signed quotation, service contract, or electronic acceptance for the supply of Services.
2. Scope of Agreement
2.1 The Agreement covers only the Services and materials specified in the quotation or proposal.
2.2 Any additional work or variations will be subject to a separate quotation and may affect timescales and charges.
3. Quotations & Validity
3.1 All quotations are valid for 60 days unless otherwise stated.
3.2 Acceptance of a quotation or proposal constitutes acceptance of these Terms & Conditions.
4. Access to Premises
4.1 Standard Access: Access to the site must be provided between 08:00 and 16:30, Monday to Friday, unless otherwise agreed in writing.
4.2 The Customer shall ensure that safe and reasonable access is available to all areas where the Services are to be carried out, including the provision of any necessary keys, access codes, passes, permits, or security clearances.
4.3 PPM-Specific Access Requirement:
– Where the Supplier must repeatedly request access arrangements, keys, codes, or permissions, and the Customer does not provide them in time to complete the Services during the contract period, the Supplier shall not be liable for failure to complete.
– Any missed or delayed services due to lack of access will be rescheduled at the Supplier’s discretion and may incur additional charges.
– The Customer acknowledges that if access is denied or delayed, parts of the building may not be serviced within the contract period, and the service report may reflect partial completion.
5. Site Facilities
The Customer shall provide necessary site services, including welfare facilities, electricity, and water, unless otherwise agreed.
6. Delivery & Completion
6.1 Dates for delivery or completion are approximate and subject to change.
6.2 The Supplier is not liable for any delay caused by circumstances beyond its reasonable control, including but not limited to access issues, severe weather, supply chain disruption, or third-party delays.
7. Customer Obligations
The Customer must:
– Provide full cooperation, including timely approvals, access, and necessary information.
– Ensure all health and safety requirements at the premises are met.
– Notify the Supplier of any site hazards or special requirements before work begins.
8. Payment Terms
8.1 Payment is due within 30 days from the date of invoice unless otherwise agreed in writing.
8.2 Late payments may be subject to interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
9. Taxes
All prices are exclusive of VAT and other applicable taxes, which shall be added to the invoice at the prevailing rate.
10. Warranties
10.1 The Supplier warrants that the Services will be performed with reasonable skill and care.
10.2 All workmanship is warranted for three (3) years from completion, unless otherwise stated.
10.3 This warranty does not cover wear and tear, misuse, or work altered by others.
11. Liability
11.1 The Supplier’s total liability under any Agreement shall not exceed the total value of that Agreement.
11.2 The Supplier shall not be liable for any indirect, incidental, or consequential loss.
11.3 Nothing in these terms limits liability for death or personal injury caused by negligence.
12. Changes & Cancellations
12.1 Any changes to the scope must be agreed in writing and may incur additional costs.
12.2 Orders cancelled after acceptance may be subject to a cancellation charge.
13. Data & Record Keeping
13.1 All agreements, signed documents, and related data will be securely stored.
13.2 Where applicable, digital copies will be backed up to the Supplier’s secure storage systems (including encrypted OneDrive backup for PPM agreements).
14. Termination
The Supplier may terminate the Agreement with immediate effect if:
– The Customer fails to make payment when due;
– The Customer fails to provide reasonable access or cooperation; or
– The Customer commits any other material breach of these Terms.
15. Governing Law
This Agreement is governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.
Acceptance: By accepting a quotation, signing an agreement, or otherwise instructing the Supplier to commence Services, the Customer agrees to these Terms & Conditions.
