Future Group – Terms & Conditions
Effective Date: January 2026
Company: Future Group of Companies
Address: 12 Oakwood Hill Industrial Estate, Loughton, Essex IG10 3TZ
Contact: info@future-group.uk / 020 3826 9999
1. Definitions
In these Terms & Conditions:
– “Supplier” means Future Group of Companies and its associated divisions (including Fire, Lighting, Security,
Decarbonise, and EV).
– “Customer” means the person, firm, or company purchasing Services from the Supplier.
– “Services” means the goods, works, and/or services
supplied under any agreement, including Planned
Preventative Maintenance (“PPM”) services.
– “Agreement” means any signed quotation, service
contract, or electronic acceptance for the supply of
Services.
2. Scope of Agreement
2.1 The Agreement covers only the Services and materials specified in the quotation or proposal.
2.2 Any additional work or variations will be subject to a separate quotation and may affect time scales and
charges.
3. Quotations & Validity
3.1 All quotations are valid for 60 days unless otherwise stated.
3.2 Acceptance of a quotation or proposal constitutes acceptance of these
Terms & Conditions.
4. Access to Premises
4.1 Standard Access: Access to the site must be provided between 08:00 and 16:30, Monday to Friday, unless
otherwise agreed in writing.
4.2 The Customer shall ensure that safe and reasonable access is available to all areas where the Services are to be carried out, including the provision of any necessary keys, access codes, passes, permits, or security clearances.
4.3 PPM-Specific Access Requirement:
– Where the Supplier must repeatedly request access arrangements, keys, codes, or permissions, and the
Customer does not provide them in time to complete the Services during the contract period, the Supplier shall not be liable for failure to complete.
– Any missed or delayed services due to lack of access will be rescheduled at the
Supplier’s discretion and may incur additional charges.
– The Customer acknowledges that if access is denied or delayed, parts of the building may not be serviced within the contract period, and the service report may reflect partial completion.
4.4 Resident Access: For works requiring access to demised areas, the Customer is responsible for arranging access with leaseholders and residents. Failed access visits due to resident non-availability will be charged at the standard First Hour rate.
5. Site Facilities
The Customer shall provide necessary site services, including welfare facilities, electricity, and water, unless otherwise agreed.
6. Delivery & Completion
6.1 Dates for delivery or completion are approximate and subject to change.
6.2 The Supplier is not liable for any delay caused by circumstances beyond its reasonable control, including but not limited to access issues, severe weather, supply chain disruption, or third-party delays.
7. Customer Obligations
The Customer must:
– Provide full cooperation, including timely approvals, access, and necessary information.
– Ensure all health and safety requirements at the
premises are met.
– Notify the Supplier of any site hazards or special
requirements before work begins.
8. Payment Terms
8.1 Payment is due within 30 days from the date of
invoice unless otherwise agreed in writing.
8.2 Late payments may be subject to interest at the
statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
8.3 Where the Customer is acting as agent for a Resident Management Company (RMC), Right to Manage company (RTM) or freeholder, the Supplier reserves the right to require confirmation of the contracting party prior to commencement of works.
9. Taxes
All prices are exclusive of VAT and other applicable taxes, which shall be added to the invoice at the prevailing rate.
10. Warranties
10.1 The Supplier warrants that the Services will be
performed with reasonable skill and care.
10.2 Workmanship is warranted for three (3) years from completion. Product warranty terms are set out in the separate Warranty & Assurance schedule, which provides for up to a 5-year parts and labour warranty where Future Group delivers the ongoing PPM, and a 2-year parts-only warranty where maintenance is delivered by others.
10.3 The workmanship and product warranties operate alongside one another and do not affect the Customer’s statutory rights under the Consumer Rights Act 2015.
11. Liability
11.1 The Supplier’s total liability under any Agreement shall not exceed the total value of that Agreement.
11.2 The Supplier shall not be liable for any indirect,
incidental, or consequential loss.
11.3 Nothing in these terms limits liability for death or personal injury caused by negligence.
12. Changes & Cancellations
12.1 Any changes to the scope must be agreed in writing and may incur additional costs.
12.2 Orders cancelled after acceptance may be subject to a cancellation charge.
13. Data & Record Keeping
13.1 All agreements, signed documents, and related data will be securely stored.
13.2 Where applicable, digital copies will be backed up to the Supplier’s secure storage systems (including encrypted OneDrive backup for PPM agreements).
14. Termination
The Supplier may terminate the Agreement with
immediate effect if:
– The Customer fails to make payment when due;
– The Customer fails to provide reasonable access or cooperation; or
– The Customer commits any other material breach of these Terms.
15. Data Protection
15.1 The Supplier and the Customer each agree to comply with their respective obligations under the UK GDPR and the Data Protection Act 2018.
15.2 Where the Supplier processes personal data on behalf of the Customer (for example, resident contact details for access coordination), the Supplier acts as a data processor and will only process such data in accordance with the Customer’s instructions.
15.3 The Supplier maintains appropriate technical and organisational measures to protect personal data, including encrypted storage and access controls
16. Subcontracting:
16.1 The Supplier may subcontract specialist works to approved subcontractors but remains accountable to the Customer for the quality, compliance and safe delivery of all subcontracted activities.
16.2 All subcontractors are vetted against the Supplier’s approved supplier framework, including health & safety, insurance and competence checks.
17. Governing Law
This Agreement is governed by the laws of England and Wales, and both parties submit to the exclusive
jurisdiction of the courts of England and Wales.
