Terms & Conditions

1          DEFINITIONS


The following expressions shall have the following meanings:


1.1       “Supplier” means Future Group;


  • “Customer” means any person who purchases Services and/or Products from the Supplier;


  • “Quotation’ means a statement of work, quotation or other similar document describing the Services and/or the Products;


1.4       “Services” means the services as described in the Quotation and includes any materials required to complete the work;


1.5       “Products” means any products supplied by the Supplier to the Customer;


1.6       “Terms and Conditions” means the terms and conditions of supply of Services and/or Products set out in this document and any subsequent terms and conditions agreed in writing by the Supplier;


1.7       “Order” means the formal acceptance by the Customer of the Quotation;


1.8       “Agreement” means the contract between the Supplier and the Customer for the provision of the Services and/or Products incorporating these Terms and Conditions;


1.9       “Intellectual Property Rights” means any patent, trademark, service mark, registered design, copyright, design right, right to extract or exploit information from a database, database rights, know-how, confidential information or process, any application for any of the above, and any other Intellectual Property Right recognised in any part of the world whether or not presently existing or applied for;


2          GENERAL


2.1       These Terms and Conditions shall apply to the Agreement for the supply of Services and/or Products by the Supplier to the Customer and shall supersede any other documentation or communication between the Supplier and the Customer.


2.2       Any variation to these Terms and Conditions must be agreed in writing by the Supplier.


2.3       Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Supplier may be entitled in relation to the Services and/or Products, by virtue of any statute, law or regulation.


3          QUOTATION


3.1       The Quotation for Services and/or Products shall remain valid for a period of 30 days.


3.2       The Quotation must be accepted by the Customer in its entirety.


3.3       The Customer shall be deemed to have accepted the Quotation by placing an Order with the Supplier.


3.4       The Agreement between the Supplier and the Customer, incorporating these Terms and Conditions, shall only come into force when the Supplier confirms an Order in writing to the Customer. Prior to any confirmation the Supplier has the right to refuse any Order.




4.1       The Services and/or Products are as described in the Quotation.


4.2       Any variation to the Services and/or Products must be agreed by the Supplier in writing.


4.3       Any drawings, descriptions or specifications contained in advertising material, brochures or catalogues issued by the Supplier are for the sole purpose of giving an approximate idea of the Products and/or Services and will not form part of any Agreement unless otherwise agreed in writing by the Supplier.


4.4       The Services and/or Products will be delivered between the hours of 8am and 4pm on Monday to Friday. The Supplier may vary these times on notifiying details of the change in writing to the Customer.


4.5       Dates given for the delivery of Services and/or Products are estimates only and not guaranteed. Time for delivery shall not be of the essence of the Agreement and the Supplier shall not be held liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery.




5.1       The price for Services and/or Products is as specified in the Quotation and is inclusive of VAT and any other charges as outlined in the Quotation.


5.2       The price for any materials required to complete the Services is as specified in the Quotation.


5.3       The terms for payment are as specified in the Quotation.


5.4       The Customer must settle all payments for Services and/or Products within 30 days from the invoice date.


5.5       The Customer will pay interest on all late payments at a rate of 5% per annum above the base lending rate of HSBC Bank.


5.6       The Supplier is also entitled to recover all reasonable expenses incurred in obtaining payment from the Customer where any payment due to the Supplier is late.



5.7       The Supplier is entitled to vary the price to take account of:


5.7.1     any additional Services and/or Products requested by the Customer which were not included in the original Quotation;


5.7.2     any additional work required to complete the Services which was not anticipated at the time of the Quotation;


            and any variation must be advised to the Customer in writing by the Supplier.





6.1       The Customer will provide access to the Supplier at the times specified in these Terms and Conditions and will co-operate with all reasonable requests by the Supplier.


6.2       The Customer will provide electricity, water and toilet facilities to the Supplier for the purpose of completing the Services.


6.3       The Customer will apply for, obtain and meet the cost of all necessary approvals and permissions required to complete the Services prior to the commencement of the work.


6.4       The Customer will take all reasonable steps to ensure that the Supplier does not sustain any damage or loss to any equipment stored on site.


6.5       The Customer shall be liable for any expenses incurred by the Supplier as a result of the Customers failure to comply with the obligations as defined by these Terms and Conditions.





7.1       The Supplier shall supply the Services and/or Products as specified in the Quotation.


7.2       The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard and in accordance with recognised codes of practice.


7.3       The Supplier shall comply with all relevant health and safety regulations.


7.4       The Supplier shall be registered with the appropriate organisation for the purpose of self-certification or notify building control to arrange for an inspection of the work carried out if so required to do so in terms of the relevant building regulations.


7.5       In addition to the undertakings specified in Clause 7.4 the Supplier shall ensure that all necessary licences and permissions required to provide the Services and/or Products are current.


7.6       The Supplier shall be responsible for all waste management and disposal required in the course of providing the Services and/or Products.


7.7       The Supplier shall hold valid employer and public liability insurance policies.





            The Customer shall inspect the Products and/or the Services on delivery and notify the Supplier of any damaged, missing or defective items or work within 24 Hours for Items or products and within 10 working days for work carried out from the date of delivery and/or work




9.1       The Supplier guarantees that the Services and/or Products will be free from defects in materials and/or workmanship for a period of one year from the date that the Services and/or Products were supplied. (See also Clause 12.1)


9.2       Clause 9.1 does not apply:


9.2.1     if a fault arises due to any subsequent mechanical, chemical, electrolytic or other damage not due to a defect in the Services and/or Products after risk has passed to the Customer;


9.2.2     if a fault arises due to willful damage, abnormal working conditions, failure to follow instructions, misuse, alteration or unauthorised repair, improper maintenance or negligence on the part of the Customer or a third party.


9.3       If the Products are found to be defective in accordance with these Terms and Conditions, then the Supplier shall, after having received the faulty products at their offices for testing will, at their sole discretion, either repair, or send replacements for the Products or refund any monies paid for the defective Products.




10.1      Risk in the Products or in any property or materials used to provide the Services shall pass from the Supplier to the Customer when the Products or property or materials leave the premises of the Supplier or on delivery if the Supplier is transporting the items.


10.2      Adequate insurance should be held by both parties to protect the Products or any property or materials that are within their care.


10.3      Title or ownership of any property or materials belonging to the Supplier remains with the Supplier until payment is received from the Customer in full.           




11.1     All equipment used is the property of Future Group.


11.2     All equipment is fit for purpose and each item is calibrated either in house or by a certified company (where applicable).



12        WARRANTIES


12.1      With reference to Clause 9.1 the Supplier warrants that the Products will, at the time of delivery, correspond to the description given in the Quotation. All manufacturers warranties ranging from one year to five years will apply and will be individually specified in the quotation


12.2      The Supplier warrants that the Services will be performed using all reasonable skill and care.




13.1      Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury, however the Supplier shall not be liable for any direct loss or damage suffered by the Customer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price of the Service and/or the Products.


13.2      The Supplier shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Customer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.


13.3      For the avoidance of doubt, time shall not be of the essence and the Supplier shall incur no liability to the Customer in respect of any failure to complete the Services or supply the Products by any agreed completion date.


14        INDEMNITY


14.1      The Customer shall indemnify the Supplier against all claims, costs and expenses which the Supplier may incur and which arise directly or indirectly from the Customer’s breach of any of its obligations under these Terms and Conditions.


14.2      The Supplier undertakes that it will indemnify and hold harmless the Customer against all proceedings, costs, expenses, liabilities, injury, death or damages arising from negligent performance or breach or failure of performance by the Supplier of any obligations under these Terms and Conditions.




            All intellectual property rights, registered or unregistered, including but not limited to patents, trademarks, design rights and know-how remain the property of the Supplier and cannot be used by the Customer without the written permission of the Supplier.




Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.




Nothing in the Agreement shall be construed as establishing or implying a partnership or joint venture between the parties or suggest that either of the parties are agent for the other.


18        ASSIGNMENT


            The Customer shall not be entitled to assign its rights or obligations or delegate its duties under the Agreement without the prior written consent of the Supplier.


19        SEVERANCE


            If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.


20        WAIVER


            The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions.




21        NOTICES


Any notice to be given by either party to the other may be served by email, fax, personal service or by post to the address of the other party given in the Quotation or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if sent by fax shall be deemed to be served on receipt of an error free transmission report, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.




Nothing in these Terms and Conditions intend to or confer any rights on a third party.




These Terms and Conditions supersede any previous agreements, arrangements, documents or other undertakings either written or oral.




These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English  Courts.