Future Security: Chiswick High Road

Introduction: Chiswick High Road, a prominent residential block in London, sought to enhance both the security and convenience for its residents. The management decided to install video intercom systems for two independent blocks, each with its own communal vehicle entrance gate. Furthermore, they aimed to integrate the intercom system with the existing CCTV infrastructure to provide residents with real-time views of the lobby and vehicle entrances. This case study delves into the successful implementation of this integrated solution.

Project Overview: Chiswick High Road comprises two independent blocks, each with its own communal vehicle entrance gate, making the installation of a video intercom system essential to enhance security and convenience. The integration with the existing CCTV system was a strategic move to provide residents with comprehensive access control and surveillance capabilities.


  1. Dual Block Management: Managing two independent blocks with separate access points required a system that was not only secure but also user-friendly for both residents and management.
  2. CCTV Integration: Ensuring the seamless integration of the video intercom system with the pre-existing CCTV system was a crucial technical challenge.
  3. User Experience: The user experience had to be intuitive and reliable, enabling residents to easily communicate with visitors and view lobby and entrance areas.


Installation Process: The installation process was executed methodically to address these challenges:

  1. Assessment and Planning: A thorough assessment of the two independent blocks and the existing CCTV system was conducted to determine optimal intercom placement and integration points.
  2. Video Intercom Selection: High-quality video intercom systems, with features such as high-resolution cameras, two-way audio, and remote access, were chosen to meet the specific requirements of Chiswick High Road.
  3. Wiring and Infrastructure: Advanced wiring and infrastructure were put in place to ensure seamless integration between the video intercom system and the CCTV infrastructure.
  4. Integration: The video intercom system was integrated with the existing CCTV network, allowing residents to access live video feeds of the lobby and vehicle entrances through their intercom units and mobile devices.
  5. User Training: Residents and staff were provided with training and support to ensure they could effectively use the new system.


Results and Benefits: The installation of the video intercom system and its integration with the CCTV infrastructure has yielded numerous benefits:

  1. Enhanced Security: Residents now enjoy improved security, as they can visually verify visitors before granting them access to the blocks.
  2. Convenience: The intercom system provides a convenient means of communication and access control, making daily life more efficient for residents and visitors.
  3. CCTV Visibility: Residents have access to live video feeds of lobby and entrance areas through their intercom units and mobile devices, further enhancing security and peace of mind.
  4. User-Friendly: The system’s user-friendly interface has been well-received by both residents and management.
  5. Visitor Management: The management can better manage visitor access, enhancing the overall security of the residential blocks.

Conclusion: The installation of the video intercom system and its seamless integration with the CCTV infrastructure at Chiswick High Road has elevated security and convenience for residents. This integrated solution not only provides enhanced security features but also offers a user-friendly and intuitive experience. Chiswick High Road has set a new standard for secure and efficient access control, ensuring that residents enjoy a safe and convenient living environment.