1. Plain Language Summary

Future Group (“we”, “us”, “our”) stands by the quality of our products and services.

We offer:

• 5-Year Parts & Labour Warranty – when the product is installed, maintained, and tested by us in accordance with our recommended schedule throughout the 5-year period.
• Standard 2-Year Parts-Only Warranty – if the product is not maintained and tested by us during that time.

This warranty is in addition to your statutory rights under the Consumer Rights Act 2015. These rights entitle you to a repair, replacement, or refund if the product is faulty, not of satisfactory quality, or not as described, for up to six years in England & Wales (five years in Scotland) from purchase. Your legal rights are not affected by this warranty.

2. Warranty Coverage

2.1 5-Year Parts & Labour Warranty – applies where:

• The product was supplied and installed by us (or an authorised Future Group installer).
• All scheduled maintenance and testing have been carried out by us without interruption during the 5-year period.

2.2 2-Year Parts-Only Warranty – applies where:

• The product is supplied by us but maintained or tested by others.
• We have not carried out all scheduled servicing in the 5-year period.

2.3 Warranty Period
The warranty period starts from the date of installation.
Replacement parts provided under warranty will be covered for the remainder of the original warranty term.

3. Exclusions from Warranty

This warranty does not cover:

• Damage caused by failure to follow our installation, maintenance, and usage instructions.
• Improper installation by a non-approved installer (where relevant).
• Damage caused by misuse, neglect, accident, or unauthorised modification or repair.
• Consumable items subject to normal wear and tear.
• Costs related to accessing products for inspection or repair (e.g., scaffolding, lifts), unless required by law.
• Products purchased via unauthorised resellers or “grey market” channels.
• Products installed or used outside the United Kingdom.

4. How to Make a Claim

4.1 Notify us of any suspected defect within 14 days of discovery.
4.2 Provide:

• Proof of purchase and installation date.
• Service records (if claiming under 5-year warranty).
• A completed Warranty Claim Form.
  4.3 If required, return the product to us or allow site inspection.
  4.4 If your claim is accepted, we will repair or replace the defective part/product at no cost for parts (and labour if within the 5-year warranty).

5. Our Liability

Nothing in this warranty limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any other matter that cannot legally be excluded.

Except as stated above, our total liability will not exceed the original purchase price of the product, and we are not liable for indirect or consequential losses.

6. Applicable Law

This warranty is governed by the laws of England and Wales, and disputes will be subject to the exclusive jurisdiction of the English courts.

7. Important Notice

This warranty is in addition to and does not affect your statutory rights under UK consumer law.